SHIPPING & RETURNES  

SHIPPING POLICY

We ship within HKSAR , Macau, and Mainland China.

Shipping Policy for Shop Items:

 

Shop products are all products other than boats and boards. Shipping cost is calculated at the checkout page.

We process all shop orders on Sundays with order cutoff on midday Saturday (the day before). Ship time depends on the carrier (SF Express, HK Post Office, DHL or UPS), and depending on location, takes usually 1-3 days. Some express delivery may be registered with a tracking number.

**Please note, orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination jurisdiction. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipients jurisdiction. Additional charges for customs clearance must be fulfilled by the recipient; Starfish B Outdoor has no control over these charges, nor can we predict what they may be.

Customs policies vary widely from jurisdiction to jurisdiction; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Policy for Boats and Boards:

The price of your new boat or board ("boats") includes international shipping from factory to Hong Kong.

For all boats, domestic shipping is an extra fee, but we will work with you to find the best option for your budget. If you choose to pick up your new boat from our pick up spot in Sai Kung, Hong Kong - that would be free of charge.

We do offer a very competitive shipping service with each order of boats we receive. If you need transport of a boat, please let us know by emailing starfish.b.outdoor@gmail.com.

LIKER Kayak & Surfski Order Schedule:

Ordered bi-monthly and delivered in about 4-6 weeks.

 

Dates are a guide only and may be subject to change.

 

Express Shipping: HK$2,500 per boat.

ELIO Kayak & MAZU Surfski Order Schedule:

NEXT ORDERS DEADLINE: End of October 2022

NEXT DELIVERY DATE: February 2023

 

Dates are a guide only and may be subject to change.

 

Express Shipping: If you would like your boat ASAP, we can have it sent from Portugal as a single order by sea freight. Cost is approximately HK$10,000 per boat.

RETURN & EXCHANGE POLICY

We’re committed to selling high-quality products that will enhance your performance and enjoyment outdoor!

There may be an occasion when you need to exchange your order. We recommend that you keep your order number, which can be found on your order confirmation email or on the delivery packaging, as you will need it as proof of purchase in the event of any after-sales enquiries.

Please note that exchanges can only be arranged for damaged and/or incorrect items received.

 

Gifts cannot be returned.

Refund is not applicable in any case.

To return your item, please email starfish.b.outdoor@gmail.com within seven (7) days of delivery with photos of the damaged and/or incorrect items. Request for exchange will not be accepted after seven (7) days from date of delivery confirmation.

To be eligible for a return, your item must be unused, in its original packaging and in the same condition as you received it.